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BEFORE LAUNCH

Legal & privacy readiness

This is a prototype checklist, not a live privacy policy, service agreement or contract. Replace it with solicitor-reviewed legal documents and your actual registered-company details before you accept real customer information or authorize claims.

Documents to prepare

  1. Full customer service agreement with 25% standard success fee and referral discount conditions, clearly stating VAT treatment
  2. UK Consumer Contracts Regulations information, 14-day cancellation process and separate early-performance request
  3. Passenger-specific signed, limited authority to act; suitable processes for minors and multiple passengers
  4. UK GDPR privacy notice, lawful bases, retention periods, processor terms and international transfer provisions
  5. Cookie policy and consent mechanism if non-essential technologies are used
  6. Partner/referral terms, attribution, cap of $15 USD (and GBP conversion method), payouts and fraud controls
  7. Complaints, airline submission, ADR and escalation procedures
  8. Secure document storage, access controls, audit logs and breach response

For email marketing, get a separate, optional opt-in. An affiliate code is not permission to send marketing emails. Customers must be told that direct airline claims are available for free.